Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that PREORDER ITEMS, PREORDER EXTRAS & CLEARANCE ITEMS are NOT eligible for return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging.

To start a return, you can contact us at twopeasclothingco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note: Returns being made that are not due to a product being damaged will not receive shipping labels. Customer is responsible for shipping the unwanted item back to us within 14 days and the refund will be issued once the item is received and inspected. A restocking fee of 20% will be charged to cover fees and original shipping. 

You can always contact us for any return question at twopeasclothingco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we send a replacement immediately.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as limited edition items and sale items. Unfortunately, we cannot accept returns on sale items or gift cards. Please note that we DO NOT CANCEL ORDERS! Shipping most often happens pretty quickly after orders are placed therefore, we do not accept cancellation emails. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Lost Packages
Once an item has left our facility, we are no longer responsible. All packages will be shipped and issued a tracking number, if it is lost in transit we are not obligated to replace it. A claim must be filed by the RECIPIENT and handled through the carrier. Follow the tracking information for updates on when your package will arrive. If you believe your package is lost or stolen please contact USPS or UPS.